We want you to love what you ordered, but if something isn't right, let us know. 

Furniture Return Policy:

  • Our return policy is 15% - 20% restocking fee (depending on the type of the furniture) and (pending inspection) plus the actual inbound and outbound shipping within 10 days after delivery time.
  • The actual shipping charge will be applied to any product regardless of the Free Shipping promotion. 
  • The products have to be in the original packaging and in brand new condition. 
  • Please contact us at1-800-208-1008 for authorization prior to returning any items.

Cancellation Policy

  • If we are able to cancel your order before it is processed by our warehouses (normally within 24 hours from the time you ordered), there would not be a charge for the cancellation.
  •  Otherwise 15% restocking fee will apply if the order has been shipped out from our warehouse. 
  • Therefore, if you need to make any changes to your order, please contact us as soon as possible at 1-800-208-1008.
  • The receipt of an order number or an email order confirmation does not constitute the acceptance of an order or a confirmation of an offer to sell.
  • NewFurniture4Less.com reserves the right, without prior notification, to limit the order quantity on any item and/or to refuse service to any customer.
  • Verification of information may be required prior to the acceptance of any order.
  • We reserve the right to cancel any orders placed with us.

Inspecting Item During Delivery

  • Please INSPECT the cartons (packaging) of your new furniture upon delivery of your order. 
  • If you notice any slight damage to the packaging that you think might not affect the furniture, please MARK it in the receipt or bill of lading with a clear description of the nature of the damage.
  • If the cartons are severely damaged, please refuse the shipment and make a notation on the freight bill that there were visible damages.
  • Your signature on the receipt is your acknowledgment that your merchandise is satisfactory and delivered as ordered.
  • In the event that your order arrives damaged or if you have any concerns regarding any aspects of the delivery, please contact us immediately at 1-800-208-1008 for on-site resolution.
  •  Please note that you do need to inspect the boxes when receiving the merchandise. If the box is damaged and it is not noted on the delivery receipt, we will not be responsible to replace or fix the merchandise.

Claim Resolution

  • It is your responsibility as the consumer to inspect each of the packages BEFORE signing for the delivery.
  • See the section about Inspecting Item During Delivery for further information.
  • For any issue, we will request some pictures of the issues (either digital or printed copy) as well as the detail description of the issue in order to evaluate the extent of the issue and formulate the solution.
  • Based on the extent of the issue, we reserve the right to replace only certain parts.

Warranty

  • All the furniture that we sell are brand new and carry the manufacturer's warranty.
  • Most of the manufacturer warranty however is only limited warranty that does not cover any wear and tear. That being said, please report any defect or issues within 10 days of receiving the furniture.

Commercial Use

Unless mentioned otherwise, the furniture sold on our site is certified for residential use only.

Assembly

  • Some of the items that we sell are mostly assembled and usually only require minor and easy assembly.
  • All screws and other hardware are included in the boxes along with detailed instructions on how to assemble the piece. Please check with us if you need assembly info on specific items.


Local Delivery:

  • Depending on the order, most orders are delivered within 3-5 business days between the times of 10 a.m. to 5 p.m., Monday through Friday (Saturday deliveries $100 more). 
  • Please be advised that some orders could take up to 4 weeks depending on stock availability. 
  • We have no control over sudden stock availability. Therefore, we make no promises or guarantees.
  •  If your delivery will be delayed, NewFurniture4Less.com will notify you in the event that this happens.
  •  If an item is on back order we will contact you within 24 hours of your order and will advise you of the new estimated time of delivery.


Color Matching

All photos on our website have been color matched with the actual product. How these photos display on any individual monitor and output from any printer can vary widely based on the different settings and external conditions. Regard any color printout as merely a color estimate rather than a true color match.



 

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